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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Customer expectations:

A) Are never likely to be met.
B) Should always be met.
C) Can sometimes not be met.
D) Can rarely be met.

2. Prioritising tasks means:

A) Spending longer on the first task that you have to do in the day.
B) Using your best marketing material.
C) Telling which customer is going to be served next.
D) Deciding which tasks need to be done immediately and which can wait.

3. Doing more than one task at a time is known as:

A) Sequential tasking.
B) Efficiency tasking.
C) Activity scheduling.
D) Multitasking.

4. Benchmarking is used to:

A) Compare your competitors' prices.
B) Measure how your organisation is performing in relation to your competitors.
C) Keep track of your daily sales targets.
D) Test customer purchases.

5. There are a number of important events in customer interactions. These are called:

A) Important customer events.
B) Key customer exchanges.
C) Critical moments.
D) Key interactions.

Solutions: