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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the purpose of the 'deployment management' practice?

A) To plan and manage the full lifecycle of all IT assets
B) To move new or changed components to live environments
C) To make new and changed services and features available for use
D) To protect the information needed by the organization to conduct its business

2. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Known error
B) Change
C) Event
D) Problem

3. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Meeting stakeholder expectations
B) Ensuring service components are available
C) Understanding stakeholder needs
D) Understanding the organization's vision

4. Which step of the 'continual management model' defines measurable targets?

A) How do we get there?
B) Where are we now?
C) Where do we want to be?
D) What is the vision?

5. For which purpose would the continual improvement practice use a SWOT analysis?

A) Tracking and managing ideas
B) Defining the future desired state
C) Understanding the current state
D) Ensuring everyone actively participates

Solutions: