Microsoft 070-404 Exam : TS: System Center Service Manager 2010, Configuring (available in 2010)

  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Sep 17, 2026
  • Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring Incident, Problem, and Change Management20%- Define incident and problem management workflows
- Create templates, queues, and views
- Configure service level agreements (SLAs)
- Configure change management policies and approvals
Topic 2: Installing System Center Service Manager 201020%- Install Self-Service Portal and web components
- Install management server and data warehouse server
- Verify system requirements and prerequisites
- Post-installation configuration and validation
Topic 3: Configuring Service Manager Infrastructure25%- Configure database settings and data retention
- Configure notification channels and subscriptions
- Configure connectors to Active Directory, SCOM, SCCM
- Configure management groups and security roles
Topic 4: Managing Configuration Management Database (CMDB)20%- Create and configure classes, relationships, and CI types
- Configure CMDB synchronization and maintenance
- Populate and reconcile configuration items
- Implement change and configuration management processes
Topic 5: Customizing and Maintaining Service Manager15%- Monitor performance and troubleshoot issues
- Backup, restore, and disaster recovery
- Deploy and manage management packs
- Customize forms, views, and console appearance

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