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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource manager
B) Delete activity
C) Delete message
D) Update SR reference
E) Update resource member

2. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B) Do not choose any optional criteria columns.
C) Choose all optional result columns.
D) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

3. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
B) Unlock and publish the new selected profilevalue.
C) Modify the Profile Value and save.
D) Lock the Profile Option for editing.
E) Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
F) Select View > Detach.

4. Which two statements are true regarding the Audit History tab of a Service Request?

A) It allows users to save searches for later reuse.
B) It is enabled by default.
C) It is searchable by date range, username, event type, event severity, and event duration.
D) It is available only toauthorized administrators.
E) It is exportable to Excel.

5. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Start time of the call
B) Service Request create date
C) Agent name
D) Channel
E) Contact name

Solutions: