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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent

Question 2

A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A. outbound Screen
B. record selection file name
C. script label to use for making call
D. agent key definition file name

Question 3

Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A. Copy missing records from the prior day's calling list to the newly downloaded calling list.
B. Retain recall configuration data set on account on consecutive day's download.
C. Mark duplicate records as unable to be called.
D. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
E. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).

Question 4

What should the crontab of a secondary dialer have?

A. pds_maintenance, mts_maintenance and db_mainlenance
B. pds_maintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance and db_rnaintenance

Question 5

A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
C. Monitor may not be configured to display agents who are on break.
D. Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
E. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.

Solutions: