Cisco 642-427 Exam : Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

  • Exam Code: 642-427
  • Exam Name: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
  • Updated: Jul 27, 2026
  • Q & A: 301 Questions and Answers

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Cisco 642-427 Exam Syllabus Topics:

SectionWeightObjectives
Advanced Features and Applications20%- Media resources, voice quality, and QoS issues
- Call Control Discovery (CCD) and SAF
- Extension Mobility Cross Cluster
Integrated Solution Troubleshooting10%- Presence and IM service troubleshooting
- Unity Connection integration issues
CUCM and Registration Troubleshooting25%- Gateway and trunk registration (SIP, H.323, MGCP)
- CUCM service availability and database replication
- Endpoint and IP phone registration issues
Troubleshooting Methodology and Tools20%- Monitoring and diagnostic tools: RTMT, Serviceability, traces, logs, debugs
- Systematic troubleshooting approach
Call Setup and Dial Plan Troubleshooting25%- Globalized call routing and number transformation
- Dial plan, route patterns, partitions, CSS, translation rules
- Intrasite, intersite, and off-net call failures

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Refer to the exhibit. When Alice, at extension 2001, places a call to 3001, she hears her own voice. Which two letters representing areas on the exhibit are the most likely source of the echo? (Choose two.)

A) E
B) B
C) A
D) D
E) C


2. Refer to the exhibit.

When 5551234 is being matched with the outgoing dial peer that is shown in the exhibit, which of the following called numbers will be sent to the VoIP network?

A) 5551234
B) Null
C) 51234
D) 5
E) 1234
C .555


3. This installation is a single Cisco Unified Communications Manager cluster with Cisco IP Phones in two branch locations. Users report that sometimes when they call from one branch to the other branch, they get a fast busy. Upon investigation, you notice that the first 10 calls always go through from one branch to the next. However, when the 11th simultaneous call is attempted, it always gets a fast busy.
Which option is the cause of the fast busy of the 11th phone?

A) Phones in one of the branch offices are in a CSS that is not in the partition of the phones in the other branch.
B) A gatekeeper has been configured to block the 11th call.
C) The Cisco Unified CM cluster has been configured with locations that have insufficient bandwidth allocated.
D) The Cisco Unified CM cluster has SIP trunks that are misconfigured to the two branch offices.


4. The CLI command utils dbreplication reset all was run on a Cisco Unified Communications Manager. However, replication failed to restart. Which course of action should be taken to resolve this issue?

A) Restart the replication from the Cisco Unified Communications Manager RTMT tool.
B) Issue the CLI command utils dbreplication reset.
C) Issue the CLI command utils dbreplication runtimestate.
D) Issue the CLI command utils dbreplication clusterreset.
E) Issue the CLI command utils dbreplication clusterreset all.


5. You have just obtained a list of the following options:
-All Patterns -Unassigned DN -Call Park -Conference -Directory Number -Translation Pattern -Call Pickup Group -Route Pattern -Message Waiting -Voice Mail -Attendant Console
What have you selected in order to produce this list?

A) Control Center > Feature Services
B) Route Plan > Route Plan Report
C) Dialed Number Analyzer
D) Route Plan > External Route Plan Wizard


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: B

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