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Apple Desktop Service Certification Sample Questions:

1. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A) Run Apple Service Diagnostic.
B) Replace the fans inside the Power Mac G5.
C) Replace the Power Mac G5 logic board again.
D) Replace the processor(s).

2. Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A) No DHCP server available.
B) Incorrect DNS entry.
C) AppleTalk is active.
D) No active Ethernet link.

3. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) Metal work surface
B) Static-shielding bags
C) Wrist strap and cord
D) Grounded work mat
E) CRT discharge tool

4. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Service manual
B) Discussions
C) Downloads
D) User's manual

5. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
B) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
C) The Web browser is configured to only access Web pages when reloaded.
D) The iMac needs to warm up before it can access the Web page.

Solutions: