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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A BlackBerry User is not able to view corporate email or calendar items in the BlackBerry Hub. Which password will need to be entered to gain access to these items?

A) Corporate Password
B) Work Space Password
C) BlackBerry Device Password
D) BlackBerry ID Password

2. What are the encryption options available when adding an IMAP email account?

A) SSL,StartTLS.Off
B) S/MIME, PGP,TrueCrypt
C) AES,3DES
D) 128-Bit TKIP

3. What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry Device Service (BDS)?

A) Work and Personal
B) Work and Home
C) Enterprise and Home
D) Server and Personal

4. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
B) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
C) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
D) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.

5. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Work Account connects to the Microsoft Exchange through MAPI.
B) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
C) Work Account is only used with extra security such as S/MIME and PGP.
D) Using the "Work Account" option adds an email account that is only active while in the office.

Solutions: