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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Optimization | 10% | - Diagnose context and performance issues - Identify causes of poor or unexpected outputs - Adjust prompts and configuration to improve results |
| Topic 2: Product and Model Selection | 12% | - Select appropriate Claude product features - Match model capabilities to task requirements - Understand model differences and use cases |
| Topic 3: Prompting and Task Execution | 14% | - Apply task decomposition to structure complex requests - Adapt prompting strategies by task type - Create effective prompts for business and technical tasks - Iterate prompts to improve output quality |
| Topic 4: Workflow Integration and Solution Design | 16% | - Plan end-to-end Claude-augmented workflows - Design AI-assisted processes and solutions - Integrate Claude into existing business workflows |
| Topic 5: Governance, Risk, and Responsible Use | 15% | - Understand limitations and ethical boundaries - Apply responsible AI principles and policies - Manage data sensitivity and privacy risks |
| Topic 6: Output Evaluation and Validation | 21% | - Determine when human review is required - Apply fact-checking and validation methods - Evaluate outputs for accuracy, completeness, and consistency - Detect hallucinations, biases, and inconsistencies |
| Topic 7: Configuration and Knowledge Management | 12% | - Configure Claude Projects with instructions - Maintain consistent system-level behavior - Manage knowledge sources and context |
1. A knowledge worker is briefing a stakeholder group on Claude's limitations. The stakeholders will use Claude on customer-facing work where confident-sounding output that contains errors would cause real harm.
Which limitation is most important to communicate clearly?
A) Claude's responses vary across runs of the same prompt, so stakeholders should run each prompt several times and compare outputs before using any single response.
B) Claude's knowledge has a training cutoff, so stakeholders must verify any time-sensitive claims against current sources before using them.
C) Claude can produce confident-sounding output that contains unsupported claims, so human review remains essential for high-impact work.
D) Claude can produce long, detailed responses that take time to read, so stakeholders should request shorter outputs when working under tight deadlines.
2. You are a refining a prompt over several iterations. The output drifts further from the requested template with each change.
Which step is most appropriate?
A) Continue making large simultaneous changes until the output happens to align.
B) Revert to the version of the prompt that produced the closest match and adjust from that baseline.
C) Discard all prior versions and start with no record of what worked.
D) Stop iterating and accept the most off-target version.
3. You are a process consultant integrating Claude into an existing weekly workflow.
Which is the correct order of integration steps?
(1) Pilot the integrated workflow with a small group and gather feedback.
(2) Document the current workflow steps, owners, and decision points.
(3) Update the documented workflow and roll it out to the broader team.
(4) Identify the steps where Claude can augment work and where humans must remain.
(5) Define the inputs Claude needs, the outputs Claude returns, and the hand-offs around each step.
A) 2, 5, 4, 1, 3
B) 2, 4, 5, 1, 3
C) 1, 2, 4, 5, 3
D) 4, 2, 5, 1, 3
4. The first output from Claude is partially useful but has tone and detail issues.
Which two refinement actions are most likely to produce a meaningfully better output? (Select two.) Each correct answer presents a complete solution.
A) Provide an example of an output that meets the desired standard.
B) Append the phrase "please do better" to the end of the original prompt.
C) Resubmit the same prompt several times and select the best response.
D) Add a specific tone descriptor and a concrete audience to the prompt.
E) Increase the temperature setting and resubmit the unchanged prompt.
5. You are a customer-success manager considering whether to escalate a Claude-generated response.
Which factor most strongly raises the impact of the output and supports escalation before external use?
A) The response is a brief internal announcement about an upcoming team all-hands meeting.
B) The response is an unchanged draft for a paying customer that includes a service-level commitment.
C) The response is a casual rephrasing of an internal team status update.
D) The response is an internal draft summarizing the associate's notes from a customer call for their own reference.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: B |
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