SAP C_C4HFSM_91 Exam : SAP Certified Application Associate - SAP Field Service Management 19Q1

  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Sep 16, 2026
  • Q & A: 88 Questions and Answers

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Mobile Application16%- Offline functionality and data synchronization
- Check-in, checkout, and time recording
- Field service mobile app features
Topic 2: Service Execution & Completion16%- Service call lifecycle
- Forms, reports, and documentation
- Effort, material, and expense recording
Topic 3: Integration & Extensibility14%- Smart forms and customizations
- Integration with SAP Service Cloud / C/4HANA
- Security and permissions
Topic 4: Workforce Management & Dispatching16%- Resource planning and scheduling
- Activity assignment and optimization
- Crowd service and technician management
Topic 5: Master Data Management12%- Partners, skills, and service contracts
- Equipment, item, and service call setup
- Organizational structure configuration
Topic 6: SAP Field Service Management Fundamentals12%- Core business processes
- Navigation and basic administration
- Solution overview and architecture
Topic 7: Reporting & Analytics14%- Standard reports and dashboards
- Report templates and configuration
- Data export and analysis

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question #1

What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.

  • A. From the Efforts menu by selecting the Activity object type
  • B. From the activity record after the workflow step is set to Finished
  • C. From the Home page menu by creating a manual entry
  • D. From the activity menu by creating a manual entry
  • E. From the Equipment menu after checkout
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Question #2

What can you do with a checklist? Choose Two correct answers.

  • A. Approve efforts
  • B. Transfer information to the technicians
  • C. Transfer information from the technicians to ERP
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #3

The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

  • A. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
  • B. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
  • C. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
  • D. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
  • E. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
Reveal Solution  Discussion  0

Correct Answer: A,B,C,E  🗳️

Question #4

Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.

  • A. In planning
  • B. In dispatching
  • C. Closed
  • D. In execution
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.

  • A. Assign users to permission.
  • B. Assign user groups to users.
  • C. Assign permissions to used groups
  • D. Assign user groups to permissions.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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