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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.

A) From the Efforts menu by selecting the Activity object type
B) From the activity record after the workflow step is set to Finished
C) From the Home page menu by creating a manual entry
D) From the activity menu by creating a manual entry
E) From the Equipment menu after checkout

2. What can you do with a checklist? Choose Two correct answers.

A) Approve efforts
B) Transfer information to the technicians
C) Transfer information from the technicians to ERP

3. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
B) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
C) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
D) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
E) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.

4. Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.

A) In planning
B) In dispatching
C) Closed
D) In execution

5. How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.

A) Assign users to permission.
B) Assign user groups to users.
C) Assign permissions to used groups
D) Assign user groups to permissions.

Solutions: