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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A) Restructure the organization to create specialized departments for emerging technologies
B) Outsource the development of new technology segments to specialized vendors
C) Invest in targeted training programmes for existing staff in relevant emerging technologies
D) Increase the total number of employees focusing on new hires with expertise in emerging technologies

2. A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

A) Create a change model for development changes that includes the use of safe-to-fail testing
B) Initiate development changes as emergency changes so that errors can be identified quickly
C) Increase the size of development changes to make them easier to handle and increase success
D) Create a standard change model for development changes and initiate as a service request

3. A healthcare organization is implementing data analytics to analyze patient dat

A) Why is data analytics important in this context?
B) To improve decision-making based on patient data analysis
C) To prioritize and resolve requests for patient data
D) To highlight bottlenecks in the organization's workflows when collecting patient data
E) To understand the relationships between patient data and the healthcare's business services

4. During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?

A) Infrastructure and Platform Management practice
B) Release Management practice
C) Service Validation and Testing practice
D) Change Enablement practiceright

5. A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

A) Use comprehensive complex simulations to test the workflow
B) Define and optimize an individual value stream for each team involved in service creation
C) Enable variance of quality and cost of services
D) Integrate feedback loops and escalation mechanisms in the workflow

Solutions: