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EXIN ITIL Foundation Sample Questions:

1. Which is a supplier category?

A) Customer
B) Commodity
C) Resource
D) Technical

2. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) A change
B) A known error
C) An incident
D) A service object

3. Which of the following is service transition planning and support NOT responsible for?

A) Detailed planning of the build and test of individual changes
B) Prioritizing conflicts for service transition resources
C) Maintaining policies, standards and models for service transition activities and processes
D) Coordinating the efforts required to manage multiple simultaneous transitions

4. Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A) Design co-ordination
B) Service transition management
C) Transition planning and support
D) Change management

5. Which process is responsible for dealing with complaints, comments, and general enquiries from users?

A) Request fulfilment
B) Demand management
C) Service level management
D) Service portfolio management

Solutions: