ISEB ITILF2011 Exam : ITIL Foundation (syllabus 2011)
- Exam Code: ITILF2011
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Oct 23, 2026
- Q & A: 424 Questions and Answers
About ISEB ITILF2011 Exam Questions
Certifying more than one exam in 2026? Contact DumpsActual with your exam codes for a bundle discount on the ISEB ITIL Foundation (syllabus 2011) set and beyond — 424 practice questions included.
ISEB ITILF2011 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to IT Service Management | - Basic concepts of service and service management
|
| Topic 2: Core ITIL Processes | - Key processes across lifecycle
|
| Topic 3: Functions and Roles | - ITIL functions
|
| Topic 4: ITIL Service Lifecycle Overview | - Lifecycle stages
|
ITILF2011 Exam: Your Questions, Answered
The ISEB ITIL Foundation (syllabus 2011) blueprint spans 4 domains — including Functions and Roles, ITIL Service Lifecycle Overview, Introduction to IT Service Management. Spend your hours where the percentages are; the full outline above lists every subtopic.
Yes:
- Official ITIL Foundation Training (AXELOS accredited providers)
- ITIL Training via accredited partners (e.g., PeopleCert accredited trainers)
After any official course, verify retention with the 424 practice questions for the ISEB ITIL Foundation (syllabus 2011) — scored simulation shows what lectures can't.
Varies by examination institute (typically ~GBP 150–300 equivalent) per attempt, 65% (26 out of 40 questions) to pass. Retakes bill the full fee again, so make the first attempt the prepared one — rehearse with the 424 practice questions from DumpsActual until the mark is comfortably behind you.
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The ISEB ITIL Foundation (syllabus 2011) is ISEB's official exam for the ITIL Foundation (ITIL v3 2011) certification, at the Foundation / Associate level. It validates practical, job-relevant skills — which is why employers shortlist certified candidates. Related credentials include ITIL Intermediate, ITIL Expert, ITIL Managing Professional.
ISEB ITIL Foundation (syllabus 2011) Sample Questions:
Which of the following activities are helped by recording relationships between Configuration Items (CIs)?
1) Assessing the impact and cause of Incidents and Problems
2) Assessing the impact of proposed Changes
3) Planning and designing a Change to an existing service
4) Planning a technology refresh or software upgrade
- A. 1, 3 and 4 only
- B. 1 and 2 only
- C. 1, 2 and 4 only
- D. All of the above
Correct Answer: D 🗳️
Which of the following is the BEST definition of an Incident?
- A. Loss of ability to operate to specification, or to deliver the required output
- B. A warning that a threshold has been reached, something has changed, or a failure has occurred
- C. An unplanned interruption to an IT service or reduction in the quality of an IT service
- D. A change of state which has significance for the management of a Configuration Item or IT Service
Correct Answer: C 🗳️
Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
- A. Job descriptions
- B. Teams
- C. Functions
- D. Roles, people or groups
Correct Answer: D 🗳️
Which one of the following statements BEST describes a definitive media library (DML)?
- A. A secure library where definitive authorized versions of all software and back-ups are stored and protected
- B. A secure location where definitive hardware spares are held
- C. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
- D. A database that contains definitions of all media CIs
Correct Answer: C 🗳️
Availability management is directly responsible for the availability of which of the following?
- A. IT services, components and business processes
- B. Components and business processes
- C. IT services and components
- D. IT services and business processes
Correct Answer: C 🗳️
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