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1. With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?
A) Create a rule for the variation and replace the existing HR time off rule in the application common layer.
B) Create a rule for the variation and add the rule to the layer for the region.
C) Create a rule for the variation and add it to a secondary common application layer.
D) Create a rule for the variation and add the rule to the common layer of the application.
2. In the Answer Area, select the appropriate correspondence configuration for each type of content.
3. You want your application to have consistent styling across portals. You want the background color of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes. Which attribute do you modify to set the background color?
A) The controls format
B) The background mixin
C) The application skin
D) The buttons format
4. An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?
A) Add a button for each profile page to each assignment.
B) Add a set of optional actions to the case workflow.
C) Add an alternate stage to the case life cycle.
D) Add an optional process to the case workflow.
5. NO.76 The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?
A) Review
B) Verification
C Repair
C) Submission
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: Only visible for members | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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