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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Modeling & Integration | 18% | - Manage data pages and sourced data - Create properties, data types, and data transforms - Configure validation rules and calculated values - Save and synchronize data with systems of record |
| Topic 2: Mobility | 5% | - Use Pega Mobile Preview - Optimize UI for mobile devices - Configure mobile channels |
| Topic 3: Application Development | 12% | - Manage rulesets, classes, and inheritance - Scope projects and use estimation tools - Debug application errors and rule resolution - Configure unit testing and best practices |
| Topic 4: Security | 7% | - Define authentication and authorization policies - Assign roles and access groups - Track changes and audit data access |
| Topic 5: User Experience | 16% | - Localize content and enable accessibility - Set up repeating dynamic layouts - Customize portals, dashboards, and views - Configure controls, visibility, and layouts |
| Topic 6: Case Management | 28% | - Configure approvals, email notifications, and optional actions - Route assignments to users, work groups, and queues - Design case lifecycle, stages, and statuses - Manage child cases, pause/resume, and skip stages - Configure service levels, goals, deadlines, and urgency |
| Topic 7: Reporting | 7% | - Apply filters, columns, and sorting - Create and modify reports - Understand Insights and reporting benefits |
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Correct Answer: C 🗳️
A customer wants to copy the contents of a previous order to their current order .
What rule type do you use to copy the order contents?
Correct Answer: A 🗳️
You are configuring an external data source using the Integration Designer. You have the REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source .
What other information do you need to configure the external data source?
Correct Answer: D 🗳️
HOTSPOT
An online retailer creates a case type that processes and manages customer orders.
The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.
Correct Answer:

HOTSPOT
Select the corresponding user interface (UI) action set component for each behavior in the Answer area.
Correct Answer:

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