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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The HR business partner becomes aware of high turnover throughout the organization. It has created so many vacancies that the recruiting team is not able to keep up with filling them. However, the CEO is pleased with the company's sales performance and says the turnover is the nature of the business and the recruiting team needs to work harder to fill the openings. What should the HR business partner do?

A) Provide training and development opportunities for employees to improve retention.
B) Outsource recruiting requests that the in-house recruiters are unable to fill.
C) Focus all efforts of the HR team on filling the open positions.
D) Review exit interviews to determine the root cause of the retention problem.

2. In which domain is workforce planning and employment a focus?

A) Human resource operations
B) Organizational strategy
C) Managing performance
D) The employee life cycle

3. Which of the following is more likely to be positively correlated with a highly performing, diverse team?

A) Conflict-free collaboration
B) Psychological safety
C) Team dissatisfaction
D) Disparate impact

4. The HR manager is asked to develop a sales incentive plan. What should he do first?

A) Conduct a series of sales trainings to increase the product knowledge and sales abilities of the associates.
B) Develop an incentive program with monetary as well as nonmonetary sales incentives.
C) Analyze the current sales performance of individual stores and associates, and benchmark it against market data for other retail stores.
D) Communicate the new sales incentive plan to associates and address their questions and concerns.

5. What is an ineffective approach for a supervisor to deliver feedback to a struggling employee?

A) The supervisor should list each area of deficiency and how it impacts the team and/or organization.
B) The supervisor should make performance expectations clear.
C) The supervisor should provide some praise around the things the employee is performing well.
D) The supervisor should provide specific examples of instances in which the employee had a misstep.

Solutions: