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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intangible Deliverables | 26% | - Relationship and stakeholder management - Facilitation and cross-discipline collaboration - Influencing decision-making and advocacy - Building strategic alignment and consensus - Vision communication and storytelling |
| Topic 2: Leveraging Adjacent Roles & Skills | 19% | - Aligning design with Salesforce ecosystem capabilities - Guiding solution delivery and iteration - Applying systems thinking and platform knowledge - Collaborating with development, UX, and business teams - Identifying technical and business capabilities |
| Topic 3: Tools and Artifacts | 23% | - Discovery and research techniques - Opportunity framing and prioritization frameworks - Journey mapping and system modeling - Roadmapping and solution visualization - Design documentation and alignment tools |
| Topic 4: Value Design | 32% | - Strategic rationale and future implications - Problem framing and challenge statements - Feasibility, desirability, and viability assessment - Co-creation and stakeholder engagement methods - Ethics, values, and user-centric principles |
Which of the three levels in which Human Centered Design can be applied is described here: Focused on constructing consistent user experiences across all of the different platforms users have interactions with a company.
Correct Answer: B 🗳️
Can SF Service offer multi channel support: chat, phone, mail, etc... ?
Correct Answer: A 🗳️
Which of these standard organizational roles can be considered to know users/customers, and should therefore be brought in to the braisntorming sessions of the idea generation phase?
Correct Answer: D 🗳️
Prompts should be used during Brainstorming sessions, to incite creative thinking.
Correct Answer: A 🗳️
Where can users find third party applications to download and install on their orgs?
Correct Answer: B 🗳️
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