Salesforce Strategy-Designer Exam : Salesforce Certified Strategy Designer

  • Exam Code: Strategy-Designer
  • Exam Name: Salesforce Certified Strategy Designer
  • Updated: Sep 16, 2026
  • Q & A: 230 Questions and Answers

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About Salesforce Strategy-Designer Exam Questions

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Salesforce Strategy-Designer Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Intangible Deliverables26%- Relationship and stakeholder management
- Facilitation and cross-discipline collaboration
- Influencing decision-making and advocacy
- Building strategic alignment and consensus
- Vision communication and storytelling
Topic 2: Leveraging Adjacent Roles & Skills19%- Aligning design with Salesforce ecosystem capabilities
- Guiding solution delivery and iteration
- Applying systems thinking and platform knowledge
- Collaborating with development, UX, and business teams
- Identifying technical and business capabilities
Topic 3: Tools and Artifacts23%- Discovery and research techniques
- Opportunity framing and prioritization frameworks
- Journey mapping and system modeling
- Roadmapping and solution visualization
- Design documentation and alignment tools
Topic 4: Value Design32%- Strategic rationale and future implications
- Problem framing and challenge statements
- Feasibility, desirability, and viability assessment
- Co-creation and stakeholder engagement methods
- Ethics, values, and user-centric principles

Salesforce Certified Strategy Designer Sample Questions:

Question #1

Which of the three levels in which Human Centered Design can be applied is described here: Focused on constructing consistent user experiences across all of the different platforms users have interactions with a company.

  • A. Relationship Design
  • B. Service Design
  • C. UX Design
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Can SF Service offer multi channel support: chat, phone, mail, etc... ?

  • A. Yes
  • B. No
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which of these standard organizational roles can be considered to know users/customers, and should therefore be brought in to the braisntorming sessions of the idea generation phase?

  • A. Customer Support Reps
  • B. Salespeople
  • C. None of them
  • D. All of them
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Prompts should be used during Brainstorming sessions, to incite creative thinking.

  • A. TRUE
  • B. FALSE
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Where can users find third party applications to download and install on their orgs?

  • A. The Google Store
  • B. The App Exchange
  • C. the App Store
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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