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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have the incident workspace assigned.
B) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
C) The profile to which the agent is assigned does not have a navigation set assigned.
D) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
E) The profile to which the agent is assigned does not have the Interface Access check box selected.

2. Which five practices deliver maximum reporting performance?

A) Using index custom fields as filters
B) Filtering on standard fields that are indexed
C) Using the complex expression operator instead of the like operator
D) Using fixed filters whenever possible
E) Using outer joins rather than inner joins when possible
F) Providing values for runtime filters
G) Using the like operator instead of the complex expression operator
H) Filtering on expressions and not on simple columns
I) Providing default values for runtime filters
J) Configuring many-to-many joins
K) Filtering on simple columns and not on expressions

3. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides support for all accelerators.
B) They
are available at http://www.oracle.com/technetwork.
C) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D) The source files for all listed accelerators are available for download.
E) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

4. Which four statements are true about reports?

A) After a report is published, the report data remains unchanged even as the knowledge base is updated.
B) Reports are shared between interfaces.
C) Published reports can be modified.
D) Reports must be exported manually in all interfaces.
E) All the permissions from an imported report remain unchanged after an export.
F) Reports are not common across the interface.
G) The owner of a report remains the same even if the report is imported by some other user.

5. Which two statements are true about generic objects?

A) They are used when working with custom objects only.
B) They can be used with standard objects.
C) They require the type of data to be set dynamically.
D) They automatically consider a package to consist of custom objects.
E) They belong to a stand-alone class that is not derived from an RN object.

Solutions: