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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four statements are true about reports?

A) After a report is published, the report data remains unchanged even as the knowledge base is updated.
B) Reports are shared between interfaces.
C) Published reports can be modified.
D) Reports must be exported manually in all interfaces.
E) All the permissions from an imported report remain unchanged after an export.
F) Reports are not common across the interface.
G) The owner of a report remains the same even if the report is imported by some other user.

2. Which two are non-CRUD operations?

A) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
B) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
D) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
E) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
F) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

3. Which five practices deliver maximum reporting performance?

A) Using index custom fields as filters
B) Filtering on standard fields that are indexed
C) Using the complex expression operator instead of the like operator
D) Using fixed filters whenever possible
E) Using outer joins rather than inner joins when possible
F) Providing values for runtime filters
G) Using the like operator instead of the complex expression operator
H) Filtering on expressions and not on simple columns
I) Providing default values for runtime filters
J) Configuring many-to-many joins
K) Filtering on simple columns and not on expressions

4. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record does not exist, creating a contact record as captured by an agent from customers
B) Capturing all incident-associated CO data from customers
C) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
D) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
E) If a contact record exists, loading details from the contact found in the incident workspace

5. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Placing objects on different tabs and splitting the loading across multiple tabs
B) Removing fields in the workspaces
C) Creating multiple workspaces per business function and assigning to different profiles
D) Utilizing workflows and splitting functionality into more than one workspace

Solutions: