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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. Sales representatives work remotely and access Dynamics 365 Sales from mobile devices.
Meetings are created in Outlook for the sales team.
Users report that after installing the mobile app, they are unable to update meetings by setting the Regarding record in the mobile app.
You need to ensure users are able to track meetings to customer records without issues.
Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.

A) Enable server-side synchronization in your environment.
B) Enable relevance search in Dataverse.
C) Configure a mobile offline profile.
D) Approve the mailboxes for the users.

2. A sales team contacts customers to promote and sell products.
You need the sales team to place outbound calls directly from Dynamics 365 Sales records using Microsoft Teams.
You need to enable calling directly from records.
What should you configure?

A) Enable the Microsoft Teams dialer.
B) Configure phone numbers for outbound calling.
C) Install the Dynamics 365 Sales mobile app.
D) Enable Microsoft Teams meeting integration.

3. A sales manager wants AI-generated forecasts but also requires representatives to adjust projections when unique business circumstances exist. Which statement is correct?

A) Forecasts only use Excel spreadsheets.
B) Manual adjustments are still supported.
C) AI forecasts eliminate manual forecasting.
D) AI forecasts cannot use CRM data.

4. You are configuring Copilot capabilities in Dynamics 365 Sales for a company.
After enabling Copilot, sellers report that the summary insight banner on Opportunities, Leads, and Accounts is missing key business context and history.
You need to ensure that the missing information is displayed.
Which action should you perform?

A) Enable AI insight cards in the Power Platform environment.
B) Configure the opportunity pipeline view settings.
C) Configure table auditing.
D) Configure predictive scoring.

5. You configure Dynamics 365 Sales for a company.
The company plans to implement the Sales Close Agent in Research mode.
You need to identify the capabilities of the agent.
Which two capabilities should you identify? Each correct answer presents a complete solution.
Choose two.
NOTE: Each correct selection is worth one point.

A) Analyze historical interaction data and generate opportunity insights.
B) Generate outreach tasks for sellers based on interaction signals and deal status changes.
C) Initiate follow-up communication with customer contacts using templates and customer data.
D) Guide customers through the sales funnel by running engagement sequences across the sales process.
E) Review deal signals, then record next actions based on risks and recommended mitigations.

Solutions: