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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question 1

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A. Answer articles cannot be printed.
B. Answer articles can be copied.
C. Answer articles can contain variables.
D. Answer articles can be archived but not deleted.
E. Multiple answers cannot be updated simultaneously.

Question 2

In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A. Language information
B. Rules engine
C. Search Log
D. Dictionary
E. Translations

Question 3

Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

A. Author
B. Answer ID
C. Description
D. Rating
E. Summary

Question 4

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A. Standard report with User Defined List variable
B. Custom report with AdHoc Value variable
C. Standard report with Replacement Value variable
D. Custom report with Predefined List variable

Question 5

You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

A. Conditional formatting
B. Conditional linking
C. Data exception
D. Docked filters

Solutions: