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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Place
B. Premise
C. Service Account
D. Address

Question 2

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
D. Keep the number of attribute on the product low, avoid big picklist and direct assignments.

Question 3

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Question 4

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Fields
B. Calculation Matrix
C. Price lists
D. Attribute
E. Pricing plan

Question 5

A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
C. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
D. Add the delivery zip code customer field as a header in the pricing calculation matrix

Solutions: