Avaya Aura Communication Manager Administration : 3100.1 Exam

  • Exam Code: 3100.1
  • Exam Name: Avaya Aura Communication Manager Administration Exam
  • Updated: Oct 30, 2026
  • Q & A: 92 Questions and Answers

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Avaya 3100.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Trunking and Connectivity- Trunk group administration
- SIP and PSTN integration
Topic 2: Maintenance and Troubleshooting- System monitoring and alarms
- Fault isolation and diagnostics
Topic 3: Dial Plan and Call Routing- Numbering plan management
- Routing policies and call vectoring
- Dial plan configuration
Topic 4: Avaya Aura Communication Manager Overview- System architecture and components
- Core features and functionality
Topic 5: System Administration- Class of service and class of restriction
- User and station administration
- Feature and permission management
Topic 6: Security and Backup- User security administration
- Backup and restore procedures

Straight Answers for Avaya Aura Communication Manager Administration Candidates

Avaya recommends the following official training resources:

Choose the format that fits your schedule, then reinforce it with regular question practice.

These are the core domains of the Avaya Aura Communication Manager Administration blueprint:

  • Avaya Aura Communication Manager Overview
  • Dial Plan and Call Routing
  • Trunking and Connectivity

The remaining domains appear in the full official outline, all of which our bank addresses.

Avaya sets the following prerequisites for the Avaya Aura Communication Manager Administration: Avaya recommends foundational knowledge of telecommunications and completion of Avaya Aura Communication Manager training courses before attempting the exam..

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Avaya Aura Communication Manager Administration Sample Questions:

Question #1

System functionality for a user is controlled by accessing one of the 16 class of service (COS) settings.
What does the COS settings control?

  • A. the applications that a user can access and use
  • B. the capabilities or limits of calling privileges
  • C. the optional features that a user can access and use
  • D. the level of service that the user will get during peak usage time
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

You run a daily Occupancy Summary Measurements report to monitor system capacity and to review processor occupancy metrics.
Which occupancy situation is an issue that warrants further analysis?

  • A. For one hour, the combined SM Occ and idle Occ was 90 percent.
  • B. For two consecutive hours, the Static Occ and SM Occ were each below 10 percent.
  • C. For two nonconsecutive hours, the idle Occ value was between 20 and 25 pervent.
  • D. For two consecutive hours, the combined Static Occ and CP occ was 77 percent
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Your customer has a communication Manager 6.0 branch location with SIP endpoints that need to survive a WAN failure when communication to the core or main Session Manager is unavailable.
Which solution will provide survivability to the remote location?

  • A. an S8300 configured as an local survivable processor (LSP)
  • B. a simplex server configured as an enterprise survivable server (ESS)
  • C. an S8300 or simplex server configured as a Survivable Remote
  • D. an S8300 01 simplex server configured for high availability (HA)
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which statement is true about the Station Lock feature?

  • A. The feature permits only incoming calls, and using a FAC and security code permits emergency or outgoing calls.
  • B. The feature overrides the COR of a station.
  • C. The feature permits Incoming calls, and the telephone can be unlocked only from designated telephone(s) by inputting a security code.
  • D. The feature permits only outgoing calls, and using a FAC and security code permits Incoming and outgoing calls.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

You are a technician responsible for an Avaya Aura@ Communication Manager implementation. You need to connect your PC/laptop to the server for initial setup and administration, as well as, set up a PC/laptop for the customer for on-going administration.
From the following list, which method is best used for on-site access to Communication Manager?

  • A. Through the service PC/laptop connected to the Secure Access Link (SAL) interface on the server using a crossover cable
  • B. Through the service PC/laptop connected to the services port on the server using a crossover cable
  • C. Through the service PC/laptop connected to the services port on the server using a USB cable
  • D. Through the service PC/laptop connected to the pre-configured CM IP address of 192.11.13.5
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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