Avaya Aura Contact Center CCT and Multimedia Implementation : 6209 Exam

  • Exam Code: 6209
  • Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
  • Updated: Oct 28, 2026
  • Q & A: 53 Questions and Answers

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About Avaya Aura Contact Center CCT and Multimedia Implementation : 6209 Exam Questions

Most candidates don't fail the 6209 exam because they skipped studying — they fail because their material was stale or shallow. DumpsActual keeps its Avaya Aura Contact Center CCT and Multimedia Implementation questions current with the live exam, so your effort lands where it counts in 2026.

Avaya 6209 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implementation Preparation20%- Architecture and Components
  • 1. Avaya Aura Contact Center Architecture
  • 2. Network and Software Requirements
  • 3. Server Roles and System Components
- Pre-installation Planning
  • 1. License and Security Planning
  • 2. Hardware and Software Compatibility
Topic 2: Configuration30%- Core CCT Configuration
  • 1. Screen Pop and Workflow Setup
  • 2. Routing Policies
  • 3. User and Agent Profiles
- Multimedia Configuration
  • 1. Multimedia Queues and Skills
  • 2. Interaction Management
  • 3. Email and Chat Routing
- Integration
  • 1. CRM and Third-Party Integration
  • 2. Avaya Aura Session Manager Integration
Topic 3: Implementation Validation15%- Documentation
  • 1. Configuration Records
  • 2. Implementation Reports
- System Testing
  • 1. Call and Multimedia Flow Testing
  • 2. Connectivity Verification
  • 3. Feature Validation
Topic 4: Installation20%- Server Installation
  • 1. Core CCT Server Setup
  • 2. Multimedia Server Installation
- Client Installation
  • 1. Administrative Client Setup
  • 2. Agent Desktop Installation
Topic 5: Troubleshooting and Maintenance15%- Issue Resolution
  • 1. Configuration Conflicts
  • 2. Multimedia Service Issues
  • 3. Connectivity Problems
- Log Analysis
  • 1. Server and Service Logs
  • 2. Error Identification

6209 Exam Questions and Answers

Expect 53 - 65 questions with a time limit of 90 minutes. The smart move is to treat time as a resource: allocate a rough budget per question, mark the stubborn ones and move on, then return with fresh eyes. Two or three full timed runs in the DumpsActual desktop engine — which recreates the real exam environment — will calibrate your pace far better than untimed reading ever could.

Recommended knowledge of Avaya Aura Contact Center architecture, networking, and practical implementation experience; no mandatory prerequisites Keep in mind that vendors adjust their requirements over time, so verify the current rules on the official exam page (6209 official exam details) before you schedule anything.

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Per the official blueprint, the Avaya Aura Contact Center CCT and Multimedia Implementation is organized into 5 domains — among them Installation (20%), Implementation Validation (15%), Troubleshooting and Maintenance (15%). The weights show where the exam spends its questions, so let them guide your study hours. The full domain-and-subtopic breakdown is in the outline section above.

Booking happens through the vendor's official registration channels:

Depending on your preference, the 6209 exam is offered Computer-based proctored exam at Pearson VUE testing centers or authorized online proctored delivery — select the option that suits you during registration.

Yes. Try the free PDF demo first — it shows you the exact question style and answer quality before you spend anything. When you buy, 365 days of free updates come standard, with the newest versions sent straight to your mailbox; if your update period lapses later, you can renew it at 50% off in your member zone.

The vendor recommends these official training options:

Training covers the theory well, but self-assessment is what catches weak spots. Once the coursework is done, run the 6209 practice questions from DumpsActual and let your scores reveal what still needs work.

The official fee for the 6209 exam is $125 USD, and passing requires 67% - 69%. Remember that the fee buys exactly one attempt — a retake costs the same amount again. That is a good reason to rehearse with the 53 practice questions from DumpsActual until you're consistently scoring past the threshold before paying for the real thing.

The Avaya Aura Contact Center CCT and Multimedia Implementation is the vendor's official exam for the Avaya Certified Implementation Specialist (ACIS) - Avaya Aura Contact Center CCT and Multimedia certification, a credential at the Specialist level. It is widely recognized because it verifies genuine, job-ready skill — exactly what employers shortlist for.

Avaya Aura Contact Center CCT and Multimedia Implementation Sample Questions:

Question #1

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

  • A. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents
  • B. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents
  • C. CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents
  • D. CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents
  • E. CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?

  • A. Contact Center Manager Server (CCMS)
  • B. CCMA
  • C. License Manager
  • D. Contact Center Multimedia (CCMM)
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

  • A. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Manager Administration server
  • B. http://support.avaya.com Web site
  • C. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Communication Control Toolkit server
  • D. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Multimedia server
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Open Queue is part of what Communication Control Toolkit subcomponent?

  • A. Advanced Scripting
  • B. Lite Communication Control Toolkit API
  • C. JAVA API
  • D. Contact Management Framework
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).

  • A. E-mail message response threshold
  • B. Number of e-mails retrieved from the mailbox during each run
  • C. Time between intervals
  • D. Callback minimum and maximum timers
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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