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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) All changes are made in the CM using the change cam proc screen
C) emssve change authorizations; make needed changes to authorization
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
D) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the Skill whisper announcement before call: is delivered
B) by the VDN of Origin announcement before call is delivered
C) by the telephone display (a = Originator Name to VDN)
D) by the flashing skill button on the telephone set

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 15600
C) 100000
D) 10400

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) CMS version is misconfigured on the system-parameters features form.
C) CMS version is not configured an the system-parameters features farm,
D) There is no network connection to CLAN.

Solutions: