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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following qualifies as a content offer in Predictive Engagement?
Response:

A) System health notifications
B) Agent performance feedback
C) A proactive discount banner triggered by behavior
D) Real-time WFM alerts

2. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) False
B) True

3. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) Duplicate
B) View
C) Delete
D) Edit

4. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

A) False
B) True

5. Which of the following can be used to trigger an action map?
Response:

A) Visitor behavior such as time on page or cart abandonment
B) Number of outbound calls completed
C) Agent's time since last interaction
D) Scheduled report generation

Solutions: