A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

• A. Create posts to encourage people to sign up and have moderators answer any questions.
• B. Start a secret group for people doing the challenge and post everything there.
• C. Highlight past photos and success stories and tag members who have joined past challenges.
• D. Message new members and invite them to participate in the challenge.

The head of community management for an online tourism company hires 15 regional community managers. Each community manager is responsible for one regional Facebook Page and Instagram account. The head of community management needs to provide leadership with overall metrics and sentiment.
To set up a global reporting system, what should the head of community management do?

• A. Create a template and require each regional manager to complete that template every month
• B. Hold a daily meeting with the full team to track progress for each region
• C. Create a template and require each regional manager to submit results that are above the benchmark
• D. Ask each regional manager to submit an individual report, then merge those into one report

A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

• A. Use an analytics tool to determine which content is best to provide.
• B. Mute members who repeatedly violate group rules.
• C. Tag members in every topic discussion to encourage them to comment.
• D. Post applicable community guidelines and pin that post as an announcement.

A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

• A. Activate a news alert for additional articles
• B. Review comments on the company's press release post
• C. Create and track relevant keywords on social media channels
• D. Create a post specifically to gather feedback from the community

The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)

• A. Remove members who have not posted or commented in the last month
• B. Survey the community and reposition the content in line with their feedback
• C. Revise the content calendar to focus on member engagement tools
• D. Message every member of the community individually to ask them to engage more
• E. Highlight the top engaging contributors in regular announcements to the community