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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT a benefit of using public frameworks and standards?

A) They make collaboration between organizations easier by giving a common language
B) They are validated across a wide range of environments making them more robust
C) Knowledge of public frameworks is more likely to be widely distributed
D) They are always free ensuring they can be implemented quickly

2. Data used to support the capacity management process should be stored in:

A) A capacity database (CDB)
B) A configuration management system (CMS)
C) A capacity management information system (CMIS)
D) A configuration management database (CMDB)

3. Which of the following statements is CORRECT?

A) The configuration management system is part of the configuration management database
B) The configuration management system is part of the service knowledge management system
C) The configuration management system is part of the known error database
D) The service knowledge management system is part of the configuration management system

4. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

A) Service Transition
B) Service Operation
C) Service Design
D) Service Strategy

5. Which is the correct combination of Service Management terms across the Lifecycle?

A) 1C, 2D, 3A, 4B
B) 1B, 2C, 3D, 4A
C) 1A, 2B, 3C, 4D
D) 1C, 2B, 3A, 4D

Solutions: