SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One : C_PXSUP_90 Exam

  • Exam Code: C_PXSUP_90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Aug 04, 2026
  • Q & A: 80 Questions and Answers

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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Business All-in-One Support25%- Application-Specific Support
  • 1. Incident handling for preconfigured business processes
    • 2. System monitoring and health checks
      • 3. Customizing and transport management
        Topic 2: Incident Management Fundamentals20%- Support Process Overview
        • 1. Business hours and SLA configuration
          • 2. Message lifecycle and status management
            • 3. Response and escalation procedures
              - SAP Support Infrastructure
              • 1. Connecting to SAP Global Support
                • 2. SAP Solution Manager Work Centers
                  • 3. SAP Notes and Knowledge Base search
                    Topic 3: Advanced Support Tools & Procedures15%- Collaboration & Reporting
                    • 1. Updating messages with SAP
                      • 2. Support reporting and documentation
                        - SAP Note Implementation
                        • 1. Correction instruction application
                          • 2. Transaction SNOTE usage
                            Topic 4: ABAP System Analysis & Troubleshooting40%- ABAP Workbench & Dictionary
                            • 1. Data Dictionary objects and attributes
                              • 2. Transactions SE80, SE11, SE16, SM30
                                • 3. Screen processing (PAI/PBO) and system fields
                                  - Error & Performance Analysis
                                  • 1. Debugging techniques and runtime analysis
                                    • 2. Traces: SQL Trace, ABAP Trace, ST05
                                      • 3. System logs: SM21, ST11, SM13, SM12

                                        SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

                                        1. What information do you find in the flow logic of a screen? (Choose two)

                                        A) The names of modules that are being executed after control returns from the presentation server to the application server.
                                        B) The names of modules that are being executed before a screen can be sent to the presentation server.
                                        C) The names of modules that are being executed before a screen can be sent to the database server.
                                        D) The names of modules that are being executed after control returns from the application server to the database server.


                                        2. Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)

                                        A) More search criteria
                                        B) Fewer search terms
                                        C) More search terms
                                        D) The customer name as a search term


                                        3. What can you do if a program behaves differently in batch than in a dialog? (Choose two)

                                        A) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
                                        B) Search globally in the program for SY-BATCH.
                                        C) Run the program in batch and click on DEBUGGING.
                                        D) Run the program in batch and select Environment Analysis.


                                        4. What is Product Support Hierarchy in SAP environment used for? (Choose two)

                                        A) It is a powerful instrument in organization and reporting within Product Support.
                                        B) In SAP, a product hierarchy is used for pricing.
                                        C) It is part of the Service Level Agreement.
                                        D) It is a view on the Application Component Hierarchy.


                                        5. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

                                        A) Updating
                                        B) Update
                                        C) Up-to-date
                                        D) Upgrade


                                        Solutions:

                                        Question # 1
                                        Answer: A,B
                                        Question # 2
                                        Answer: C,D
                                        Question # 3
                                        Answer: A,B
                                        Question # 4
                                        Answer: A,D
                                        Question # 5
                                        Answer: A,B

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