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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The maximum time for providing corrective action for critical issues
B) The Initial Response Time (IRT)
C) The dedicated support consultant that has been assigned to the customer
D) The products supported as defined in the SLA

2. How can you setup SAP EarlyWatch Alert?

A) Using SMSY transaction to create your logical components first, if this is not already done
B) Connecting to SAP Service Marketplace and defining your landscape
C) Connecting to SAP Service Marketplace and setting up the parameters
D) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert

3. What is a work center in the SAP Solution Manager? (Choose two)

A) A web-based access point to enhance support functions enablement
B) A tailored and role-based user environment
C) A user community
D) Software to monitor SAP systems

4. Which application within Root Cause Analysis should be used to add a Technical System?

A) Agent Administration
B) System Maintenance
C) Diagnostic Setup
D) System Conflict Resolution

5. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Ramp-up support
B) Robust Service Level Agreements (SLA)
C) SAP system backup
D) 7 x 24 root cause analysis

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