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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A) Salesforce Community Page Optimizer
B) Lightning Page Maximizer
C) Cloud Network Optimization Bolt
D) Experience Cloud Performance Profiler

2. Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A) Case co-ownership using Super User access
B) OWD and Apex Sharing
C) Sharing Set
D) Sharing Map and custom permission set

3. Which two statements regarding data categories are true?
Choose 2 answers

A) When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.
B) Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
C) Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.
D) Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

4. A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?

A) All site users that require access to certain records for certain objects have the proper Sharing set.
B) All site users have the appropriate role assigned.
C) All site users that require access to all records across all objects have the proper Sharing Set.
D) Any site users that require access to specific records have the proper Sharing Rule.

5. Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?

A) Partner Community
B) Customer Identity
C) Customer Community
D) Customer Community Plus

Solutions: