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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within two hours
B) the best endeavors
C) within five hours
D) within one hour

2. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) the product set information database
B) contact the engineer who created the patch
C) the README file contained in the patch/fix download
D) PATCH file within the patch or fix download

3. What is the OneTeam transfer criteria for PMRs based upon?

A) international research and management estimation
B) customer feedback and PMR volumes
C) service objectives and GTS targets
D) sales requirements and metrics

4. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) R9
B) W9
C) 39
D) 99

Solutions: